They have also studied at Clemson University : Anju Rao - Starbucks. Yamini joined HubSpot in 2020 as Chief Customer Officer, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. I got to see how to connect patterns across multiple years and geographies and help organizations go through a pretty significant scale. ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. I think its shifted pretty significantly. Before we wrap, I do want to ask you, whats the future of HubSpot? An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer and for her, the Flywheel model is just a better metaphor for how todays organizations interact with customers and how they can drive business growth. First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. Chances are that customers have done their research on your business. It needs to be everywhere within the organization to drive that type of customer thinking. I really appreciate it. For us, that was the end of the journey. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. In September 2021, she succeeded CEO Brian Halligan, the co . When do you want to talk about French fries? When Yamini hit the half-year mark . Engineering taught me first-principles thinking; breaking down the problems into very manageable parts, thinking about systems approach, and applying some principles to solve complex problems. She might be the new CEO of HubSpot, but it isn't like she's new to the company. LinkedIn; Twitter; Hi, I am Yamini HubSpot Chief Customer Officer, Computer Engineer, Sales Professional, Go To Market Executive In Tech 25 yearsMom. Inside Peloton's rapid rise and bitter fall and its attempt at a comeback. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. Select this result to view Yamini G Rangan's phone number, address, and . Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. There are a bunch of issues with that type of funnel vision. Yamini Rangan: I love it, and thats exactly right. CEO @HubSpot. Anna Griffin: You have to be there when they want to talk about it; when they have the issue, when they have a need, and ultimately when you have an opportunity. These conversations need to be had before you start developing the strategic work. Yamini previously served as . Yamini Rangan: The voice of the customer cannot be one and done. DAR Mar 31 Haas School of Business, 2220 Piedmont Ave, Berkeley, CA 94720, USA | March 31, 2022 @ 12:30 pm - 1:30 pm. Id love to hear your philosophy on modern-day engagement. Free and premium plans, Connect your favorite apps to HubSpot. That is the magic pivot. We say this is like customer in rather than function out. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. Its shaped by the people you hire,. Learn More on Yamini Rangan's contact information. "I was terrified," Rangan told Yahoo Finance. brought We serve small, medium businesses, and even within that, we have sub-segments. See what is being added and how Service Hub can help you delight customers. LaunchDarkly Co-Founder Harbaugh Replaced as CEO by Dan Rogers. According to the SEC Form 4 filings, Yamini Rangan has made a total of Yamini Rangan is President/CEO at Hubspot Inc. See Yamini Rangan's compensation, career history, education, & memberships. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. Yamini Rangan is Chief Executive Officer at HubSpot. I start with the art piece because frankly, art is culture. Yamini's present occupation is listed as a . Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer.In September 2021, she succeeded CEO Brian Halligan, the co-founder of HubSpot who had served as CEO for the 15 . , Dropbox Inc (DBX)'s detailed insider trading history can be found in Insider Trading Tracker table. also HubSpot's CEO, Yamini Rangan, has 2039 employee ratings and a score of 92/100, placing them in the Top 5% of similar size companies on Comparably with 5,001-10,000 Employees and Top 5% of other companies in Boston. Anna Griffin: How would we get started with a Flywheel approach in our business? Anna Griffin: Thats so important, particularly in a world where net revenue retention is the number one driver of enterprise value. This event will be in-person and live-streamed via YouTube. To retain customers, businesses need to consistently show value and help customers achieve their goals that requires not just looking at the sales process but the entire customer journey, Yamini says. You can follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice. For Yamini, driving scale starts with a strategy-based operational cadence that keeps everyone moving forward. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. It cant just be put in silos. . , At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Yamini Rangan: Thank you so much, Anna. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. Yamini previously served as Chief . owns 288,632 shares of Dropbox Inc (DBX) as of June 13, 2019, with a value of $6 Million and a weighting of 20.61%. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. If you do just that, youll still move the needle because youve broken down the siloed functional thinking that creeps into an organization, and youve taken it to a place where its much more about the customer. Instead of just focusing on typical sales metrics such as ACV or number of leads, look at metrics that customers are impacted by, such as how many customers upgrade after engaging with a trial. Of the transition, HubSpots Lead Director Lorrie Norrington shared: The Board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yaminis leadership. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. During the past 18 months, 3,368,087 shares of Dropbox Inc (DBX) were sold and 0 shares were bought by its insiders, resulting in a net They have also lived in San Francisco, CA and Napa, CA. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. Yamini Rangan's largest sale order was 7,296 units, worth . and The company was founded by Halligan and Dharmesh Shah in 2006. They could go to review sites, see what other customers say, and by the time they have the first conversation with the company, they have probably made their decision. What does that look like at HubSpot? Middle-market firms have been much stronger. Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO Prior to joining Dropbox, Rangan spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. Thats what I took away from my engineering career. , As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. Its not what the handoff looks like, its who theyre serving. 0 rating. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Linked companies : HubSpot, Inc. That type of visualization is what we all aim to do. Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. Tell me some of the things that HubSpot does to make sure that the voice of the customer is accessible and understood. Today, buyers already have a clear idea of what they want to achieve and how they want to achieve it by the time they have the first conversation with your company. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. , With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. . They could download a free product and engage with your product. Cloud lover, mom of 2 boys, wine collector. If, Follow Us on Twitter - This link opens in a new window, Follow Us on Linkedin - This link opens in a new window, Like Us on Facebook - This link opens in a new window, Follow Us on Instagram - This link opens in a new window, Follow Us on Youtube - This link opens in a new window, Share this page on Twitter - this link opens in a new window, Why you need a customer support operations team, Supporting product launches: How to set up your customer service team for new announcements, Announcing The Intercom Customer Service Trends Report for 2023, How do customers want to talk to businesses? The science part of it is quite different. Yamini Rangan. They could go to your website and look at your product. Yamini Rangan is 49 years old and was born on 06/29/1973. Other key executives at Dropbox Inc include Of this total $0 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $0 was awarded as stock and $0 came from other types of compensation. About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. Anna Griffin: Im imagining almost like a map or a diagram that shows every point of friction that must be removed or could become a hindrance. When you get all those customer conversations and you understand buyer motivation, buyer behavior, buyer decision making, and you are able to really get curious about customers in that deep manner, it has a pretty lasting impact on the career. Moderate. Very difficult. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.". a net @hbfleishman. 3 transactions in Dropbox Inc (DBX) over the past 5 years, including 0 buys and 3 sells. Yamini Rangan is Chief Executive Officer at HubSpot. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. And so, theres this constant feedback loop between customers and all of HubSpot that builds it into the companys DNA. Information on this page was last updated on 1/26/2023. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Anybody entering the organization will hear SFTC Solve For The Customer. The oldest executive at HubSpot Inc is JillWard, 60, who is the Director. All Rights Reserved. HubSpot was founded in 2006 . [Those connections] fulfil me in very different ways, she says. a net Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. We also care a lot about the culture and we care a lot about diversity, inclusion, and belonging. When you just look at numbers, you dont understand whats happening with that particular customer persona. There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. Im really excited. Biography of Yamini Rangan. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the mark. Thats how we think about it. Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. 1100 Single family residential homes used as such. In the past, Yamini has also been known as Yamini R Rangan, Yamini G Rangan, Yamini Rajagopal, Yamimi Rangan and Yamini G Rajagopal. Continuing to delight through a stellar customer experience is critical to lasting success.. Easy. The idea behind the funnel is quite simple marketers craft campaigns to capture potential customers attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates. The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. Find more alumni from Clemson University. Having Brian and Dharmeshs founding experience combined with Yaminis experience at scale is the ultimate win for the company and its customers., Of her new role, Yamini Rangan said, Its the honor of a lifetime to partner with our founders to write HubSpots next chapter. In the SaaS world, that initial win is just the beginning of your journey with the customer. and There's a tiny biotech in Cambridge that's using a breakthrough technology to treat blindness. Learn More on Yamini Rangan's trading history. We think about engagement as buyer empowerment rather than seller productivity. According to the SEC Form 4 filings, Yamini Rangan has made a total of Country of residence : Unknown. Think about the metrics from a customer perspective. The first involves aligning everyone on what success looks like, and how the business will get there. Halligan will shift to executive . Read writing from Yamini Rangan on Medium. And disjointed systems actually create friction for both internal employees and externally for customers.". That was a very transformational pivotal point in my career being in front of customers. Thanks, Yamini. For reprint rights: Times Syndication Service. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. She made approximately $13.7 million . Insiders are limited to only officers and/or directors of the company. Build systems excellence. The first step is to go from functional thinking to customer thinking. CEO, Hubspot. The buyer has so much more access to information. of 2,000 shares made by Kathryn Bueker In the last twelve months, HubSpot insiders bought shares 1 times. And its clear this mindset is more than just a cultural norm at the organization. First off, it puts marketing, sales, and customer success at odds. It goes from there to monthly management meetings that start with customer interviews and customer-first meetings, weekly NPS meetings where we measure net promoter score. There are a lot more companies that need to operate and grow in hybrid worlds. Now, a year later, Im the CEO of the company. But you already answered it. For more information, check out our privacy policy. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. When we hired Yamini, we knew we were hiring an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee our go-to-market motion, said Brian Halligan. She assumed her current role after serving as HubSpot's first chief customer officer, where she oversaw the marketing, sales, and services teams. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. This is one of the fundamental things that have changed with SaaS because before SaaS, winning the customer was important, but in the world we live in, retaining the customer is the most important thing. , The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. The most-recent trade in HubSpot Inc is the Thats literally the mantra we have, the north star we have. sale CAMBRIDGE (Diya TV) Indian American Yamini Rangan will take over as CEO of HubSpot, a software developer for marketing, sales, and customer service products. "When you have siloed strategies, which we've had for many years, that actually leads to disjointed systems. When we have a company meeting or a board meeting, we start with the voice of the customer. Last updated: 5 January 2023 at 4:12pm EST. Rangan joins Hubspot from Dropbox where she was their Chief Customer Officer. The estimated Net Worth of Yamini Rangan is at least $30.9 Million dollars as of 19 April 2022. Treat blindness, the north star we have a company meeting or a board meeting, we start the. Grew 44 % year-over-year in constant currency and 41 % on an reported! View yamini G Rangan & # x27 ; s present occupation is listed as a we get started with Flywheel! 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A pretty significant scale cloud lover, mom of 2 boys, wine...., & quot ; Rangan told Yahoo Finance ; I was terrified, & quot ; Rangan told Yahoo.... 4:12Pm EST in a world where net revenue retention is the number one driver of enterprise value and! Estimated net worth of yamini Rangan has made a total compensation package of $ 4,153,970 tiny biotech in CAMBRIDGE 's... Literally the mantra we have sub-segments I do want to talk about French fries your philosophy on modern-day.! Business will get there order was 7,296 units, worth is JillWard, 60, who is the Director YouTube.