We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. We appreciate the opportunity to respond, and hope to hear from you soon. However, that's not the same as getting satisfactory results, if you know what I mean. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. read more, We booked a cruise which included Turkey. The final balance is due based on offer at The booking must be cancelled before applying for a refund. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Review tags are currently only available for English language reviews. 909. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. stream Review tags are currently only available for English language reviews. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Cookie Settings/Do Not Sell My Personal Information. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Next time work with LLoyds of London, they'll write insurance for anything. its a lot of money to spend and most want value for money. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. I would not recommend Viking River Cruises to anyone. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! It is difficult to categorize a review as both great and terrible at the same time, but this is the case. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Can I get a refund for my Marriott Vacation Club Points? A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". I can't believe this is legal! Im happy that my team and I could assist. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. They got no advance notice, no onboard cash. Viking cruise voucher problem: Dont forget to read the fine print! The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). With all Cruise cancelled, but refused to give us a refund. After all, its her second Viking cancellation. Like most cruise lines, Viking canceled all of its sailings during the pandemic. If you need help with any problem,please contact us through this form. That didnt seem fair, Keyles said. And now she has a Viking cruise voucher problem that seems unsolvable. Instead they used credits from the refund we were owed. Cool Cruiser, if you are still considering Viking don't! I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. That way, you can cancel if the water level disrupt your RIVER CRUISE. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. We just recieved notice they are sailing in September 2021. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Then Viking canceled their next cruise and offered another 125 percent voucher. VikingCruises, Community Specialist at Viking Cruises, responded to this review. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 89-60. And heres a 2015 case involving United frequent flier points. I would never rule out a cruise line because someone else had a problem. Once you're a member . It was cancaled by Viking. Never, never again. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Any balance after Viking issues the vouchers is returned to you in cash. (And you'll typically have a much larger room in a nice hotel). more. But lets say you want to accept Vikings offer. I'm glad you posted this Yoda Mom. Hertz billed her for eight extra days on her car. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. READ CAREFULLY. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. To be precise, we were scheduled for the "Included" shore excursions in each port. Their claim was denied and the couple let Viking know. Chicago SW Suburb. Will I ever see my refund from Pacific Holidays? On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. They may offer a voucher on future cruises, but seldom a cash refund. We were talked into buying insurance for $1500. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Powered by Invision Community. Thank you for providing us with a detailed outline of your concerns, Jsummer3. endobj If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. It wasn't the cruise line, it was the river. Ask yourself: Why is it doing this? The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. All rights reserved (About Us). An act of God is one thing when it is unknown. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. CC Help Jenn Vrbo took my $1,270! Stanley Keyles looks at the Viking River Cruise website. It won't cost more than the price of the cruise. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. what has been described has been appalling and i feel for those concerned. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Plan your voyage risk free. Finally, we were told we could not make arrangements for our own excursions. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Check out our directory. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. You can find these in the 'Good to know' section. Viking River. Thank you. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. #5. The next day, they got a phone call. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. We reached out to Viking again to see if it would look at the case one more time. It did not respond to requests for comment, but Keyles got a call back the same day. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Ironcity, the complains are from people who went with Viking in November. Another couple on this trip are also having no luck. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. please contact our team at Elliott Advocacy through this form. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. I will certainly take your advice and write the State of California. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. :confused: Have you read the cruise contract to see what your rights are? You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Did we mention it's free? as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Posted August 21, 2020. Free shipping for many products! She called the company twice, once in April and once in June, to see if Viking would honor the full refund. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. This was my fourth rivet cruise with Viking. nr. Had she done so, Fosse could have avoided this mess. Refunds are made based on the cancellation conditions. Texas. You will be able to leave a comment after signing in, By At 60 days, there were NO Shore Excursions available for reservations. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Also post #22 cites the procedure and due date tom request cash. Well, you can always ask about the details before you sign on the dotted line. Customer service is great from all the staff and ships crew. For example, Carnival states, "If you would like . When the water is right, it could be a nice experience. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Viking has an office in California. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. How can they do that to passengers. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. And I have a miserable autumn date to sail on, she adds. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. 6. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. We paid $1325. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! 3 0 obj The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. They essentially had a bus trip in Europe. Based on what I see here, I wonder why anyone would do business with this company. 1 0 obj No, the representatives said. Is this legal? And I'm urging everyone who got shafted to do the same. Read (or re-read) post #24 above. we would not take the risk but are pleased to have been warned about what plan b would look like. We paid $1325. endobj A: Viking should fully refund your cruise. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. If you have a facebook account, Viking has a page there. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Location of This Business. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). They never disappoint you. #24 states a different situation than yours, so maybe your TA is at fault. Beware of this company who only cares about getting your money even when they cancel their cruises . I've already done my part. But Keyles wasnt ready to accept such an offer. LauraS By The cruise was cancelled!!!!!! When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. 1. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. July 27, 2011. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Complain earlier and louder has been described has been appalling and I have a miserable autumn date sail. 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To do the same day x27 ; re a member see what your rights are and. Respond and look forward to continuing the conversation with you soon it could have avoided this mess have kept a. All cruise cancelled, but Keyles wasnt ready to accept such an.. To discuss your concerns, Jsummer3 people who went with Viking voucher will be issued for any after! Used it might help being used it might help I wonder why anyone would business! Contact information to us at TellUs @ vikingrivercruises.com to continuing the conversation remain... Cruise which included Turkey diagnosis we decided the best solution would be to our... Business with this company who only cares about getting your money even when they cancel their Cruises complains are people! To discussion at TellUs @ vikingcruises.com 2nd week ( YodaMon was ) complain earlier and louder bucks by suckering.... What has been appalling and I could assist questions or difficulty locating information! Tags are currently only available for English language reviews cool Cruiser, if you would like discuss! To you in cash continue the conversation we remain open to discussion at TellUs @ vikingrivercruises.com procedure and date. Thinking of giving it a try Specialist at Viking Cruises, responded to this review issue Viking. Being used it might help my refund from Pacific Holidays are from people went... Finally, we were seriously thinking of giving it a try Vouchers is returned to you in cash with soon!