We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. And she proceeded to remind us that we needed to keep our dog quiet. We took a four-day weekend here in June 2022 for the Father's Day holiday. Plenty of places to eat and everything is within walking distance. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. We left to return later while she was leaving and another lady started her shift. The hotel staff is very friendly and accomodating. There was vacancy at the motel and this was a busy weekend coming up it was bike week. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). If we find any, we delete them and, if necessary, take action against whoever is responsible. Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. YUCK! This time was just as nice as before. We changed our rooms twice in one day. Our first night was fine without any complications. Check your booking confirmation email to find your booking number and PIN. The door to our room dragged along the floor and had to be pulled hard to shut and open. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. You must show a valid photo ID and credit card upon check-in. Stayed in a handicap unit to accommodate our son staying with us. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Do yourself a favor and stay someplace else. All rights reserved. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! We left to return later while she was leaving and another lady started her shift. The room was clean and the hotel was great. The woman checking us in said there was nothing that she could do because we had different room types. Tripadvisor performs checks on reviews. updated. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They never asked for his name or any identification. reason I keep coming back is the top floor, ocean facing. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. Rooms are bigger then most around. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). Harrison Hall Hotel (from USD 74) Show all photos Parking is onsite and included in the price. I was told that they couldnt guarantee anything but that it was added to our reservation. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. We checked out Monday morning and still have not heard back from Vincent. Thank you. We didn't go and They ended up charging me for the Saturday ($509). 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. You can only leave a review within 28 days after check-out. I put it in toilet paper and checked it. WiFi is available in all areas and is free of charge. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This time was just as nice as before. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. All in all this motel was a poor rating and will never stay there again. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The water pressure in the shower was very little. Our room (415 in the Boardwalk building) looked very run down. Thank you again and we hope to see you soon! Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We appreciate you letting us know of the issues you experienced with our reservation office. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. Crystal beach hotel in Ocean city Md did not provide maid service. The card has yet to be reimbursed). After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Additional charges may apply. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! The room was very comfortable and apparently was recently. The room was large, with microwave and refridge. Thanks for the review and we hope to see you again! The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Our hotel is on the boardwalk at 25th street in Ocean City, MD. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Front desk person was snotty and acted very indifferent to our complaints and requests. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. Eve had me sign new paperwork but I did not need to provide my credit card info again. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Room types may vary. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Yes, free parking, a parking garage, and street parking are available to guests. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? We brought it up to the front desk and asked for a new room. Crystal clear that I wont stay here again! When we checked out, the lady who was rude to us before was acting overly nice. The next morning while waking up, we found a stage 2 larva bedbug. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State Crystal Beach Hotel in Ocean City. We love this hotel. Yes, guests often enjoy the city view available here. The rooms were very spacious, as were the bathrooms. Payments made by partners impact the order of prices displayed. Thanks for a great vacation. Bathroom was large and clean. I wish I would had known this prior to booking because I would have gone somewhere else. Great location - show map. She checked me in. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Our new room seemed fine except that the water in the shower didn't warm up much. Amenities; Gallery. The room itself was spacious and even had a little kitchenette. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. Front desk person was snotty and acted very indifferent to our complaints and requests. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. She followed him back to our room and told me the same thing. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Plenty of places to eat and everything is within walking distance. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Ideally, we'd publish every review we get, positive and negative. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. We were content with the new room up until about midnight. I called the 800 number that I used to book the hotel (Booking.com) and they moved us to different hotel. Is Crystal Beach Oceanfront Hotel accessible? Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. What an awful way to start a weekend away. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our view from the balcony on the 5th floor was amazing. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. I think they were just short staffed because there were no other Covid precautions being enforced. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. The room was large, with microwave and refridge. Site content 2006-2019 Maciej Ceglowski Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. We loved being on the 5th floor, nice view. We won't be back. Tripadvisor performs checks on reviews. We brought it up to the front desk and asked for a new room. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. Review tags are currently only available for English language reviews. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. Our first night was fine without any complications. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. We stayed for 6 nights in August 2008. Thank you from me and my grandchildren and you will be seeing us again. Which popular attractions are close to Crystal Beach Oceanfront Hotel? I stayed here two years ago and was very pleased with the entire hotel. The room and everything in it seemed fine, clean, spacious when we got in. This is our guests' favorite part of Ocean City, according to independent reviews. We left to return later while she was leaving and another lady started her shift. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker The room was carpeted and tiled in kitchen and bathroom. Tripadvisor performs checks on reviews. Own or manage this property? We deeply apologize for these grievous misstep in our performance. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. We brought it up to the front desk and asked for a new room. Please see our partners for more details. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. She then assigned us a new room. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! Crystal Beach Hotel is a no-frills hotel that families and couples return to for its friendly atmosphere and convenient location. The view was beautiful. The room was large, with microwave and refridge. Would def recommend. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Our room was clean and spacious. Pros: The location on the boardwalk is great. Staff was less than easy to get along with. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Room types may vary. We LOVE Crystal Beach!!!!! The room and everything in it seemed fine, clean, spacious when we got in. Immediately someone called from the office saying they had a complaint of a dog barking. Overall a nice stay I will however try a different hotel next time. The yellow building with blue trim and white railings fits in with nearby hotels. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We checked all of our belongings and moved everything into our new room. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! The Ocean is directly connected with the boardwalk. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Parking is very limited. Thanks for a great vacation. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. It had 2 queen beds. 2 Queen-size beds 1 Queen-size bed. This one appeared to be either a 5th stage or adult bedbug. Just an all around wonderful experience. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. Bathtub. You can sort and/or filter them by time of year, review score, and more. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. more. Free WiFi access is available. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Respect the privacy of others. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. When we checked out, the lady who was rude to us before was acting overly nice. We changed our rooms twice in one day. Bays Sails Inn 102 60th St Ocean City, MD. 2-star hotel. Posts are solely the responsibility of their respective authors. Map. Thanks! Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. <[emailprotected]edbugregistry.com>. This property has taken steps to provide more sustainable and eco-friendly travel. It was around 1:30am at this point and I was in bed. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Reviewed December 11, 2008 Loved Cyrstal Beach We stayed for 6 nights in August 2008. The room and everything in it seemed fine, clean, spacious when we got in. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. Please dont include personal, political, ethical, or religious commentary. PRINCESS BAYSIDE BEACH HOTEL - 160 Photos & 153 Reviews - 4801 Coastal Hwy, Ocean City, Maryland - Hotels - Phone Number - Yelp Restaurants Home Services Auto Services Princess Bayside Beach Hotel 153 reviews Claimed $$$$ Hotels Edit Open Open 24 hours See hours See all 162 photos Write a review Add photo Yes, there is elevator access to all floors. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. I don't think we'll ever be returning, though.More. Our room was clean and spacious. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com While there the hot water system went down so no shower. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! Please see our partners for more details. Bed Bugs. However, our policies regarding cancellations are clear and we adhere to these for all guests. It was exactly what I had expected after reading everyone's reviews. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. The next morning while waking up, we found a stage 2 larva bedbug. The staff was very helpful when we had questions about the facility. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. I had to go to the front office and get towels they did not give any wash cloths at that time. Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. The Carousel Hotel did refund our money thankfully. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. Great bed, could use better pillows. Report inappropriate content forsynthia NJ 5 posts 4. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. Ocean view. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. I was initially very pleased with the Crystal Beach Hotel in Ocean City. YUCK! First impression was not well maintained, but I'm glad we chose this place. For its friendly atmosphere and convenient location luggage, clothing and all kinds of stuff helpful... Hold an amount prior to booking because i would had known this prior to arrival bed... Card upon check-in needed, the lady who was rude to us before was acting overly nice subjective of... Maryland 21842 and all kinds of stuff travel websites, but the second hotel, 512... Experienced with our reservation office our dog quiet Ocean City, according to independent reviews Inn 102 St... 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