Can never go wrong with La-z-boy! This allows you to get a great deal on furniture year-round. He pointed us in the general direction of what we were looking for and let us roam. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. Joe was very helpful and knowledgeable. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. The drapes are in! La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Really satisfied with our purchase. The recliner is nice but the couch & loveseat are definitely not. the man in customer service would not look at the defective board because the warranty was over. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. They were fantastic to work with from start to finish & we love everything we bought. All in all, great experience. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. Basically you can buy 2 or 3 couches at other stores for the price you pay here. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. LUDICROUS! Mind you, I can buy the screws at Home Depot for $2. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. We love it. Will be quick to point out things not being considered so the purchase will be just right! We will definitely check out the different brands mentioned in your replies. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Delivery is awful, and the quality is terrible when it arrives. My saga began in the summer. Lazyboy just didn't hold up well for my DH. We don't even sit there. Super big selection to chose from. When I recline, I need to force the lever down hard in order for the footrest to not fall. Nest place to buy in Modesto! I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. This furniture is no good. Renew only has a life expectancy of 5-7 years. They seem helpless. Don't overlook LaZBoy thinking it's too expensive or will take too long. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. When leather is anywhere from 15 to 20. The furniture is beautiful but the quality is poor and their service is worse. Professional Gaming & Can Build A Career In It. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Couldn't be happier with the service we received from Patty. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Between the both of them we felt enlightened and very happy with our purchase. My husband has a very physical job, so he has always had a recliner. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. I had a wonderful sales person who was very helpful! We decided we wanted a matching side table to our coffee table. Unexpectedly great, and I don't give a 5 easily. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. I think our favorite was Josh the technician. Very happy with our purchase, I purchased a sofa and a chair and a half. We started at this La-Z-Boy location, with no intention to buy that day. This was lazy boy of Sarasota florida. I purchased a $2000 powered rocker Recliner as an order from the factory. We had a lot of questions. He assured me that Michael would get credited with the sale. They have a lifetime warranty. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. Not sure what the issues are supposed to be with them? Walked into this store, had several options ready to go, made the purchase, loaded it up. My husband and I are the only two people living in our home. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. Went to Lazy Boy today to get new recliners for the house. The electrical components have broken as well. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. He told us that it would take "up to 8 weeks." A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. The best thing I can say is go shopping and have your hubby sit in them and see what style and brand feels the best to him. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. I bought La Z Boy thinking I was purchasing quality not junk. Two of the recliners foot rest sit on the floor tight. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. Then call the furniture store and tell them they're free to come pick up their junk. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. THIS IS OUTRAGEOUS! Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. My husband is an Engineer, and he said the construction was great. Horrible. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. Sure enough they did. We were told 4-6 weeks to receive the new arm for the couch. She said our original quote already had 20%. I have also had problems with the leather dye rubbing off. One was my Dad's that my sister and I bought him for Christmas in 95. Joe was a big help. DH is tall and has a tall man's Lazyboy. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. The brand also offers a full selection of household furniture and home decor. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Select Upholstery Color: Charcoal Charcoal We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Each brand score is calculated based on set of relevant criteria and displays company performance over time. THIS IS A WARNING TOFURNITURE BUYERS. Can't wait to be lounging in our new Lazy Boy. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Do you remember the name of the style? I also tested out on of the pillow covers. I bought a $1200 rocker recliner a little over 1 year ago. . The delivery people arrived on time and couldn't have been nicer. I would never buy a Lzee boy product again. Each time I had to hang up because I couldnt wait any longer. We were lucky to catch their 4th of July sale and got a great deal! Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. The warranty company denied the claim because the issue isn't due to an accident. We initially had a great experience with La-Z-boy. Look like he'll. Thus, you can purchase at any lazy boy furniture near me. POOR POOR QUALITY! On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. Bought sofa and love seat. I have no doubt that they'll last me a very long time - which is what I'm wanting. 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